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Terms and conditions of sales, delivery and payment

1. General
The following terms and conditions will apply for all signed contracts. By placing his oder, the puchaser acknowledges these terms and conditions. Any agreements which deviate from the vendor's terms and conditions are required to be in written form.
2. Conclusion of a contract
The purchaser is bound to his order for 30 days. The oder is not considered binding until it has been confirmed in writing by the vendor. If no separate order confirmation is used, the invoice will count as the order confirmation.
3. Prices
Unless otherwise expressly agreed, prices will be as per the current price list in EURO excl. VAT.
4. Payment conditions
Unless otherwise agreed, invoices are payable as follows:
  • within 10 days from the invoices date with 2% discount
  • within 30 days from the invoices date, net, in full.
The purchaser may not withhold payments because of complaints.
5. Delayed payment
If the purchaser is late in paying the contract purchase price, ORNALON will be entitled, in addition to the legal actions available, to withhold deliveries for other contracts already agreed until payment is made in full, or to withdraw from these contracts.
6. Pack units
All articles will be supplied in full pack units. We reserve the right to increase ordered quantities to full pack units.
7. Sample consignments
Sample consignments will be assumed to be accepted, and will be invoiced incl. effective transport costs at current rail or postal tariffs, if the sample consignment is not returned (receipt by the vendor) within 30 days after delivery.
If sample consignments are not accepted, a processing fee of 10% of the selling price as per the price list, plus transport costs will be charged. If sample consignments are not accepted, a processing fee of 10% of the selling price as per the price list, plus transport costs will be charged.
8. Terms of delivery
Deliveries for export: EXW / Ex works
9. Complaints and returns
The consignment is to be thoroughly checked for any damage upon receipt.
Complaints must be made in writing within 8 days from receipt of the consignments, and must give precise details about the circumstances and type of the defects under complaint. The delivery note is to be enclosed. Liability to compensate is as defined by law.
Return consignments require our written agreement. Returns of exchanges which are not demonstrably attributable to the vendor will be subject to an additional change of 10% of the net selling price plus despatch costs by way of a processing fee. Custom made parts are usually excluded from any return or exchange arrangements.
10. Transfer of risk
For all supplies, the risk for the purchased item is transferred to the purchaser when the goods are despatched from our works, even if deliveries are made freight free.
ORNALON accepts no liability for transport damage.
11. Retention of ownership
The goods remain the property of ORNALON until payment is made in full. ORNALON is entitled to register retention of ownership for the goods supplied to the purchaser, whereby the purchaser is obligated to comply with the registration, should the need for this arise.
12. Place of fulfilment and legal venue
The place of fulfilment and legal venue for all obligations arising from the legal relationship between the customer and the suppier is the headquarters of the supplier's company, currently CH-9000 St.Gallen (SG).
However, the supplier is entitled to sue the customer at his domicile or headquarters.
The legal relationship is subject to Swiss law.


last update:
july 03, 2018 / pk